Terms and Conditions ("T&Cs") Governing CardUp's #TheUltimateUpgrade Lucky Draw 2026  ("Lucky Draw")

3. Eligibility & Account Requirements

    (a) The Lucky Draw is open to

          (i) CardUp personal account holders (“Participant(s)” or “Personal User(s)” 

          (ii) living in Singapore only

          (iii) above the age of 21

    (b) Exclusions: CardUp Business Account holders, as well as employees of CardUp and Funding Societies | Modalku, are strictly excluded.

    (c) Account Standing: The Participant's account must remain active, valid, and in good standing. Any account that is suspended, cancelled, terminated, or               contains incomplete contact details at any point during the Campaign Period will be automatically disqualified.

Summary at a glance: To qualify for entries, payments must be created during the Campaign Period using a credit or debit card (PayNow & bank transfers are excluded), scheduled at least 3 business days before the due date, meet the S$750 minimum amount, and be completed by 4 December 2026.

4. For the purpose of this campaign:

  (a) “Existing Users” refer to Participants who have previously completed at least one (1) payment on the CardUp platform prior to the Campaign Period.

   (b) “New Users” refer to Participants who have never scheduled or set up any payments on the CardUp platform prior to the Campaign Period. For the avoidance of doubt, mere account registration or creation without any prior payment history shall qualify the Participant as a New User.

   (c)  A “Completed Payment” is made when the Participant’s recipient receives the funds.

   (d) “Eligible Payment Category” refers to the eligible payment types listed in Clause 6 below.

   (e) “Minimum Transaction Amount” refers to a minimum single payment value of S$750 (excluding CardUp processing fees) per transaction to earn an entry. Payments cannot be split into multiple smaller transactions to meet this threshold.

5. Each Participant can earn entries to the Lucky Draw by completing the following tasks on or before 1 December 2026, 6:00pm SGT:

 

6. Pay Via CardUp (Earn up to 22 entries for New Users and up to 11 entries for Existing Users)
    (a) The Eligible Payment Category includes 
          (i) Car Loan
          (ii) Property Tax
          (iii) Condo MCST
          (iv) Education
          (v) Helper Salary
          (vi) Insurance
          (vii) Mortgage
          (viii) Personal Rent
          (ix) Property Agent Fees 
          (x) Renovation
          (xi) Stamp Duty

    (b) Participants may earn a maximum of twenty-two (22) entries for New Users and eleven (11) entries for Existing users during the Campaign Period across the defined Eligible Payment Categories.

    (c) Entries are awarded strictly on a per Eligible Payment Category basis, regardless of payment frequency, recurring schedule, or the number of distinct recipients within that category.

(1) Illustrative Rule:

              (i) (Recurring Payments Across Multiple Months): Setting up a recurring payment schedule across multiple months will only earn entries on the initial payment made within the Campaign Period. Payments charged in subsequent months under the same recurring schedule will not earn additional entries. However, setting up a new recurring payment schedule under a different Eligible Payment Category will qualify as a new category and earn an additional entry allocation.  

             (ii) (Different Recipients): Making a payment to a different recipient within an Eligible Payment Category that has already been used will not earn an additional entry. 

         (2) Entry Allocation Summary Table (For illustrative purposes): 

 

    (d) To earn entries, each transaction made under an Eligible Payment Category must meet or exceed the Minimum Transaction Amount of S$750 (excluding CardUp processing fees) in a single payment. Split payments within or across categories cannot be aggregated to meet this threshold. Qualifying transactions earn 1 entry for Existing Users and 2 entries for New Users.

    (e) The payments must be set up and created on CardUp between 11 August 2026 to 1 December 2026, both dates inclusive, at least 3 business days in advance of the due date to allow for processing time.

    (f) The payments must be completed by 4 December 2026. This refers to the payment’s last due date being on or before 4 December 2026.

    (g) The payments can be made with or without any promo code.

    (h) The following payment frequencies are allowed: One-off, monthly, quarterly, half-yearly,weekly, or yearly payments.

    (i) The payments must be made via a CardUp personal account (“Personal User”) using a valid credit or debit card. Payments made via PayNow, direct bank transfers, or any other non-card funding methods shall strictly not qualify for the Lucky Draw.

    (j) CardUp is not responsible for any failure or delay in the transmission of the transactions by any party, including but not limited to Visa-acquiring merchants, merchant establishments, any telecommunication provider, any internet service provider or website.

    (k) Any payments that are cancelled, refunded, reversed, declined, or fail to complete for any reason shall strictly not qualify for Lucky Draw entries. CardUp reserves the right to disqualify or revoke any entries awarded for such transactions.

7. Successfully refer a friend onto CardUp (Earn 3 entries per referral)

    (a) Participants with a CardUp personal account may earn 3 entries per referral upon each successful referral.

    (b) "Referrer" refers to a participant with a CardUp personal account who refers a friend to CardUp.

    (c) "Referee" refers to the friend who is referred to and signs up for a CardUp personal account.

    (d) A successful referral is when: 

          (i) The referee has signed up and is a Personal User on CardUp.

          (ii) The email address used by the referee when creating a CardUp account is a valid email address belonging to a unique individual.

          (iii) The referrer filled in the referral form with the referrer’s name and email address.

                 (1) The referrer must ensure that the referee's name and email address provided in the form match with the referrer’s CardUp account details.

                 (2) The referee is not required to use the referral’s promo code to be eligible for entry into the Lucky Draw.

                 (3) The referrer is not required to make any payment to earn referral entries. 

          (iv) The referee may set up and schedule any payment type or category on the CardUp platform via credit or debit card between 11 August 2026 and 1 December 2026, provided it becomes a Completed Payment on or before 4 December 2026. For the avoidance of doubt, this payment is not required to belong to an Eligible Payment Category, but must be paid using a credit or debit card (PayNow and bank transfers are excluded).

                    (1) The payment on referee’s dashboard shows a status as of “Complete”. 

8. Employees of CardUp and Funding Societies | Modalku (FSMK) are not eligible to participate in the Lucky Draw.

9. CardUp reserves the right to revise these terms and conditions, modify or withdraw the Lucky Draw at any time without prior notice or reason including terminating, shortening, extending or withdrawing the Lucky Draw and/or replacing or substituting the Prize with any other item (which may or may not be of equivalent or similar value), without prior notice or reason.

10. There are 13 prizes to be won. Each winner of the Lucky Draw (“Winner(s)”) shall receive the following prizes stated below (“Prize”). CardUp reserves the right to revise the Prize(s) at any time without prior notification.

 

Prize breakdown:

 

           (a) Cashback Prizes - (Grand Prize, 2nd Prize, 3rd Prize) 
                (i) Specific terms for Cashback Prize: 
                    (1) Winners of the Grand Prize, 2nd Prize, and 3rd Prize will be eligible to receive a cashback for Eligible Payment Categories paid on the CardUp platform, up to the maximum prize value cap stated above.

                  (2) Combining Transactions: Winners may aggregate and combine multiple completed transactions (including a combination of one-off payments, recurring payments, and payments across different Eligible Payment Categories) made on CardUp during the Campaign Period to claim reimbursement up to their respective prize cap. Corresponding invoices or supporting documents for each submitted transaction must be provided to CardUp upon request. 

                  (3) Reimbursement Process & Document Submission: Cashback reimbursement is not automatic. Winners must manually submit relevant supporting invoices or valid payment records for all transactions being claimed within 60 calendar days of winner notification. Failure to submit required documentation within this timeframe will result in forfeiture of the prize.

           (b) Reimbursement Rules & Examples

                 (1) Example A (One-Off Payment Exceeding Prize Cap): 

                      (i) If a Winner with a S$5,000 prize cap submits a single one-off Renovation payment of S$18,000, CardUp will reimburse the maximum capped amount of S$5,000. The remaining S$13,000 will be borne by the Winner.

Winners may submit one-off or recurring payments made via CardUp within the eligible period toward their reimbursement limit. 

                 (2) Example B (Recurring Payments): 

                         (ii) If their monthly Rent is S$2,000 and they submit two (2) consecutive payments (totaling S$4,000), they will receive the full S$4,000 reimbursement.

                         (iii) If their monthly Rent is S$2,600 and they submit two (2) consecutive payments (totaling S$5,200), the reimbursement will be capped at S$5,000. The remaining S$200 will be borne by the Winner.

                 (3) Example C (Multiple Payment Categories): If the Grand Prize Winner (capped at S$5,000) submits a Helper Salary payment of S$800 and a Mortgage payment of S$4,000 (totaling S$4,800), CardUp will reimburse the maximum capped amount of S$4,800.

                   (4) If the total value of eligible payments submitted by the Winner is less than the entitled prize cap, CardUp will only reimburse the actual total amount shown on valid payment records, and any unutilised balance will be forfeited

                   (5) All invoices and receipts submitted for the purpose of reimbursement must be dated between 11 August 2026 and 31st January 2027 and pertain exclusively to designated any Eligible Payment Categories to be eligible for processing or reimbursement.

            (c) Reimbursement process  

                  (1) The CardUp Team will contact the Winner via email, and the Winner must submit valid proof of payment, including invoices, payment receipts, payment records, and such other documents as CardUp may reasonably require to process the claim. 

                        (i) These details must be accurate and must match the Winner’s registered name with CardUp. CardUp will not be held responsible for any delay or failure resulting from incorrect information provided by the Winner.

                  (2) All reimbursement claims and supporting documents must be submitted within sixty (60) days (“Redemption Period”) from the date of initial contact via email from the CardUp Team.

                  (3) Reimbursement will only be processed upon verification of valid and complete documentation by CardUp.

                        (ii) Once all documents are verified and approved, CardUp will process the reimbursement within fourteen (14) business days via bank transfer to the Winner’s designated Singapore bank account.

            (b) Runner-Up Prize Terms (Trip.com Gift Cards) (10 winners)

                (b.i) Specific Terms for Trip.com Gift Card Vouchers

                          (1) Runner-Up Prize Winners will receive a S$100 Trip.com Gift Card, which includes a unique gift card number and gift card code.

                          (2) Fulfillment: CardUp will fulfill the Prize by emailing the Trip.com gift card details to the Winner’s registered CardUp email address, or via such other communication channels as CardUp may determine in its sole and absolute discretion.

                          (3) Validity: Each Prize shall be valid for two (2) years from the date of issuance or activation, subject to Trip.com’s applicable terms. Winners are solely responsible for checking and using the Prize before its expiry. Unused or expired gift cards will not be replaced or extended.

                          (4) Usage & Redemption: Redemption and use of the Prize are subject strictly to Trip.com’s general terms and conditions and gift card policies.

                          (5) Third-Party Merchant Disclaimer: The Prize is issued and provided by a third-party merchant, Trip.com. CardUp is not the issuer and makes no representations or warranties regarding the quality, merchantability, availability, or suitability of the Prize or services redeemed with it. Any disputes regarding the Prize (including usage, validity, or bookings) must be resolved directly with Trip.com.

                          (6) Non-Transferable & Non-Exchangeable: The Prize is non-exchangeable for cash, non-transferable, non-refundable, and non-negotiable, except as permitted under Trip.com’s official terms.

11. The Winners shall be chosen randomly using an online random winner generator (https://namepicker.net) at 14:00 pm (SGT) on 14 December 2026 at CardUp Office located at 108 Robinson Road, #06-01, Singapore 068900.

12. The results of the Lucky Draw shall be announced on 14 December, at 18:00 (SGT) (“Draw Date”) on cardup.co/yourhome. All winners will be contacted via their email address linked to their CardUp account with details on how to redeem the Prize within 1 week after the Draw Date.

     (a) Winners are encouraged to check spam/junk folders for the email as there may be accidental redirects by the email client.

     (b) Winners will not be contacted further if the email receipt is unsuccessful, regardless of the reason.

13. For avoidance of doubt, each participant may only win a maximum of (1) Prize, even if the participant pays via CardUp or refers their friend for more chances (and thus has more than one entry to the Lucky Draw) and is selected as a Winner more than once.

     (a) CardUp reserves the right to draw a replacement Winner in the event that a Participant has more than one valid entry selected as winning entry.

14. All Winners shall be wholly responsible for any liable tax related to the Prize. CardUp shall not be responsible.

15. The Prizes are strictly non-redeemable for cash, non-transferrable, non-assignment and non-exchangeable, non-negotiable and non-replaceable if lost or stolen or if the Winner uses the code and the payment gets cancelled/declined/refunded/voided.

16. Every Winner’s eligibility to participate in the campaign is subject to verification, and in the event that a Winner is verified by CardUp to be ineligible to participate in the Lucky Draw, CardUp shall have the right to disqualify that Winner without notice and award his/her Prize to a reserve Winner.

17. A Winner who has been awarded a Prize shall not be entitled to any compensation, benefits or substitution in any form whatsoever in lieu of the Prize and/or should any Prize be forfeited or reclaimed.

18. If a Winner fails to claim his/her Prize within the stipulated Redemption Period, his/her Prize will be forfeited.

19. For any enquiries, requests, or assistance related to this campaign, please contact hello@cardup.co.

20. CardUp reserves the right to determine at its sole and absolute discretion all matters arising out of or in connection with the Lucky Draw. CardUp’s determination of all matters relating to the Lucky Draw shall be final and binding, and no correspondence will be entertained.

21. In the event of any inconsistency between these T&Cs and the terms of any brochure, marketing or promotional material relating to the Lucky Draw, these Lucky Draw T&Cs shall prevail to the extent of such inconsistency.

22. All information is correct at the time of publication.